Delays in processing persons

Incident Report for Emptor

Resolved

This issue has been resolved.

Posted Jan 12, 2023 - 06:54 UTC

Monitoring

We have resolved the issue causing delayed processing and are seeing persons complete now across all affected countries. We are monitoring for full resolution.

Posted Jan 12, 2023 - 06:25 UTC

Identified

We have identified the issue and are developing a mitigation.

Posted Jan 12, 2023 - 05:35 UTC

Investigating

We are seeing increased processing time for persons in multiple countries and are investigating.

Posted Jan 12, 2023 - 04:35 UTC

This incident affected: Colombia (Justice Record, Police Record), Chile (Justice Certificate), and Peru (Justice Certificate).